How does payment work?adminYou’ll be prompted to enter your credit card information during checkout. We accept all major credit cards for purchase.
How can I track my order?adminTracking updates are unfortunately not available at this time. You will receive an email confirmation once the order is placed. If you need more information about the whereabouts of your order, please call 201-227-7105.
What if my order doesn’t arrive?adminIf your delivery does not arrive by the end of the day, please reach out to us at 201-227-7105.
Will I receive a call or text message when my order arrives?adminDelivery drivers will text or call you at the number provided on your account when they've arrived. If there is no answer, the package will be left at your door unless alternative drop-off instructions were left.
What if something goes wrong with my order?admin
Please contact our customer within 24 hours at 201-227-7105 and we’ll work with you to get the issue resolved as quickly as possible.
Will I be notified if a product is short prior to delivery?adminRiviera is committed to supplying all ordered items. In the event an item is unavailable for delivery, it will not be replaced and unfortunately will not be notified of the shortage. You can call us for a replacement or a refund will be issued.
What is your refund policy?adminWe strive to deliver outstanding quality products at a great price. In the event that a delivery falls short of expectations due to poor quality, damaged item, short item, wrong item, or incorrect price please follow up with our customer service team within 24 hours. We will not be able to issue refund requests submitted after this period due to the perishable nature of the goods.
When can I expect my refund?adminFrom the time the request is made, and depending on the financial institution, it typically takes up to 7-10 business days to receive your original form of payment.
How can you guarantee my order will be delivered to the correct address?adminTo avoid any issues with your order, please ensure that the items in your cart, shipping address, delivery date, phone number, email address, and delivery instructions are finalized and correct before you click submit on a new order.
How can I view my existing order(s) and past invoices?adminTo view your Home Delivery orders, select Orders from the drop-down menu on the upper right-hand corner of your online user profile.